Diagram of cloud connected to computer clients

IT Foundation with Cloud Computing

If you’re new to IT, or are just getting started in your IT career, the IT Foundations with Cloud Computing program can give you a solid IT foundation.

This curriculum teaches you how to:

  • Build, upgrade, troubleshoot, and repair individual computers and the networks that power them
  • Understand cloud models, virtualization, infrastructure, security, resource management and business continuity

These skills are an asset to any IT department.

The types of jobs this program can prepare you for:

  • PC Technician
  • IT Specialist
  • Network Support or Help Desk Technician
  • Technical Support Specialist
  • Systems or Network Administrator
  • Cloud Administration Specialist

What is Cloud Computing and Why is it Important?

In the broadest of terms, cloud computing is the delivery of hosted services over the internet. It’s a model that relies on sharing computing resources rather than using local servers or devices to handle applications. With cloud computing, various services, including applications servers and storage, are made available to individual devices (like desktops, laptops, and phones) over the Internet.

Cloud computing provides benefits for organizations of almost any size and industry. These include cost savings, ease of management, the nearly global reach of the Internet, and faster development and rollout of applications. Because of these advantages, organizations are increasingly using cloud services for internal operations, and serving customers and partners.

Why choose the Duke IT Foundation with Cloud Computing program?

  • Prepares you for in-demand positions like Network Administrator, Cloud Specialist, PC Technician, and Helpdesk Technician
  • Teaches you to implement knowledge in real world situations, so you’ll be able to make a difference for employers right away
  • Offered entirely online and self-paced, and takes only one year or less
  • Set your own best pace for learning, and have a guided learning plan for each course in the program
  • Industry-certified instructors for each course
  • Prepares you for three industry-leading and respected certifications: CompTIA A+, Network +, and Cloud +, and awards a certificate of completion from Duke University
  • Provides a unique blend of visual, auditory, and hands-on learning to accommodate all types of adult learners

Within every course, students find:

  • A step-by-step learning plan and syllabus.
  • Professional, high quality video lectures with written transcriptions.
  • Textbook readings, specifically targeted to cover relevant areas and complement other learning activities.
  • Applied learning activities and hands-on labs.
  • Short assessments at key checkpoints to make sure you’ve mastered key concepts.
  • Unit and course tests that help you prepare to successfully pass industry certification exams.
  • Online access to instructors for questions, explanations, and other support related to the material.
  • Separate support for technical issues.

 

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Curriculum & Course Details

The IT Foundation with Cloud Computing certificate program is 250 hours of self-paced, online education. It is designed for individuals new to IT or those with limited experience and prior training. The program provides a solid foundation in key IT skills including PC/laptop hardware and operating systems, networking, security, and cloud computing.

The program is built on three core courses, each aligned with a highly regarded, industry certification. The curriculum teaches essential Information Technology skills and is preparatory for the latest versions of three CompTIA certifications: A+, Network+, and Cloud+.

Textbooks

Textbooks are used in this program, with a designated text for each course. Textbooks are often available in both print and digital editions. While students are responsible for purchasing their own textbooks for the program, the textbooks are theirs to keep and use for reference.  Textbooks may be purchased as you progress through each course in the program.

The following textbooks are used in the IT Foundation with Cloud Computing Professional Certificate program:

  • A+ Guide to IT Technical Support (Hardware and Software), 9th Edition; Jean Andrews; Cengage Learning, 2016. ISBN: 978-1305266438
  • Network+ Guide to Networks, 7th Edition; Jill West, Tamara Dean, Jean Andrews, Course Technologies, 2015.  ISBN: 978-1305090941
  • CompTIA™ Cloud+ Certification Study Guide (Exam CV0-001), 1st Edition, by Nate Stammer, Scott Wilson, McGraw-Hill/Osborne Media, 2013. ISBN: 978-0071828864
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Certification

IT Foundation with Cloud Computing Certificate program

This program is built on three core courses, each aligned with a highly regarded, industry certification. The curriculum teaches essential Information Technology skills and is preparatory for three CompTIA certifications.

CompTIA certifications are recognized globally, and often characterized as the must have credentials for individuals entering the IT industry. The specific certification to which this program aligns are:

  • CompTIA A+ (Exams 220-901, 220-902)
  • CompTIA Network+ (Exam N10-006)
  • CompTIA Cloud+ (Exam CV0-001)

Certification exams may be taken through a global network of authorized testing centers, such as Pearson/VUE. More information is available here for CompTIA exams and click here for information pertaining to Microsoft certification exams.

  • CompTIA A+ (Exams 220-801, 220-802)
  • CompTIA Network+ (Exam N10-006)
  • CompTIA Cloud+ (Exam CV0-001)

Certification exams may be taken through a global network of authorized testing centers, such as Pearson/VUE. More information is available here for CompTIA exams. And click here for information pertaining to Microsoft certification exams.

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Requirements

Eligibility

There are no designated course prerequisites for the IT Foundation with Cloud Computing program, but all students are required to meet the following:

  • Be at least 18 years of age.
  • Possess word processing and internet skills.
  • Be fluent in the English language (including reading and writing).
  • Have a familiarity with how online programs work and comfort in using them.
  • Be computer literate, have reliable internet access and a valid email account.  (Please note personal email accounts are preferred as they are less likely to trigger fire walls and spam filters.)
  • Meet the computer technical requirements specifications. 
  • Pay tuition in full or have a loan certified for tuition amount only. 
  • Duke Continuing Studies must be notified of loan status and/or full payment before granting student access to program.
  • Sign and return program Terms of Use form.  Program access will not be granted until form has been returned via email to dee.holland@duke.edu.

Admission is discretionary. The office of Duke Continuing Studies, Professional Certificate Programs, requires students be a least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to Continuing Studies students.

Duke Continuing Studies reserves the exclusive right, at its sole and absolute discretion, to withhold registration or require withdrawal from the program of any student or applicant.  

The materials used in this course, including video lessons, workbooks, quizzes and tests, are copyrighted. They are intended for individual use by registered students.  Unauthorized or illegal use, or attempted unauthorized or illegal use, of these materials may result in a suspension and/or cancellation of the user’s account. 

Please note that admission requirements for enrollment in the program may differ from requirements for industry certification.

Certificate requirements

In order to receive a certificate from Duke University, students must

  • Complete the required courses with a score of 80% or higher on the final assessment test for each course.
  • Pay tuition in full at the start of the program.
  • Successfully complete all courses within one year of receiving program access.

Technical requirements

This program can be accessed via a Mac or a PC. On a PC, it is compatible with Windows 7 and later operating systems and all current internet browsers.  On a Mac, the program is compatible with Mac OS X 10.6 and later operating systems, and all current internet browsers.

Adobe Flash Player and Adobe Acrobat Reader are required for this program. Students will also need email capabilities.

To complete the labs, access to an online virtual lab environment is provided with the program. Internet access, via a Mac or PC as listed above is required.

Technical questions should be directed to our affiliate, Cyanna Education Services. Hours of support are from 8:00 am to 5:00 pm Monday through Friday, US Central time.  Technical support issues submitted will be handled within one business day.

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Schedule & Registration

Registration

Registration is ongoing; therefore students can begin the program when it is convenient for them!  Registration is not available June 24 - June 30 anually due to the close of the fiscal year for the university.

Enrollment steps

  • Register for this program and pay tuition in full.
  • Upon returning the signed program policy, students will receive an email from the Duke Program Manager within five business days (excluding Duke holidays) containing information login instructions.
    • Please note personal email accounts are preferred as they are less likely to trigger fire walls and spam filters.
  • Log in and begin coursework.
    • Please note the 12 months of access begins on the date the access email is sent from Duke Continuing Studies.  

Registration Methods 

  1. Register Online using a credit card with our secure, real-time registration system. Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 or 1-866-edu-Duke during our business hours (Monday through Friday, 8:00am to 5:00pm EST) to register.  
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Frequently Asked Questions

Is this program offered online only?

Yes, this program is exclusively offered online and is self-paced.

Who should take this course?

This course is intended for anyone seeking to enhance their knowledge of information technology with a specific emphasis on cloud computing.  Individuals who are new to IT or have limited training will find this course especially helpful, and it will help prepare for them for the CompTIA A+, CompTIA Network+, and CompTIA Cloud+ certification exams. This includes the recently announced CompTIA A+ 220-901 and 220-902 exam. Students of all levels are welcome to enroll in the program.

Do I have to log on at certain times on certain days?

No, these courses are completely self-paced so students may schedule their coursework as they so desire within the allotted access time.

Will the staff assist me in finding a position?

It is incumbent upon the student to seek his/her own employment through their own endeavors. Duke Office of Continuing Studies provides no assistance with job search, career placement and/or internships nor make any claim or warrant this program will result in obtaining a position of a result of completion.

While we can’t guarantee you a position will be obtained, we can assure you that you will receive excellent training to enhance your IT skill set.

When is registration open?

Students may register anytime. Online registration is available 24/7 and the Office of Continuing Studies is open via phone (excluding Duke holidays) for registration at 919 684-6259 (toll free 866-edu-duke) between the hours of 8am and 5pm EST Monday through Friday.  Note that registration is closed from June 23-30th due to the end of Duke’s fiscal year.

What is the refund policy for these courses?

There are no refunds given for online courses and tuition cannot be applied to other programs offered by Duke Continuing Studies.

Is access to a computer required during this program? 

This is an exclusively online program and access to a reliable computer is required for the duration of the program.

Are books included in the cost of this program?

No. Textbooks are used in this program, with a designated text for each course. Students are responsible for purchasing their own textbooks, and they may be purchased as students’ progress through each course in the program.  A list of textbooks is available in the Tuition & Funding Sources section.

What are the technical requirements for accessing this online program?

See the Requirements section.

How long do students have access to this online program?

Students will have access to this program for 12 months from the date the access email is sent from Duke Continuing Studies.  During that time, they have complete access to all the materials in each of the individual courses included in the program.

How long does the program take to complete?

The IT Foundation with Cloud Computing program provides 250 hours of online instruction and must be completed within 12 months (from the date of activation). Completion time will vary by student.

Are there any prerequisites for this program?

There are no designated prerequisites for the IT Foundation with Cloud Computing program. Students in the program should have the ability to use a PC or laptop computer to access the internet, use email, and office applications such as MS Word and Excel.

After registering, when will students receive additional program details?

Upon returning the signed program policy, registered students will receive web access information via email from Duke Continuing Studies within five business days from the date of their registration (excluding Duke holidays).

Are extensions granted to students who request them?

A one-time 60 day extension may be granted to students who demonstrate in writing (via email to (gracie.keyser@duke.edu) the reason required to complete the program.  Requests will be considered by the Program Manager and a response will be delivered via email within 7 business days (excluding Duke holidays). It is at the discretion of the Program Manager to determine if the situation warrants an extension. 

If an extension is granted the student must complete the program within 60 days.  No further extensions will be granted.  If a student cannot finish the program within that extension window, and desires to finish the program, they will be responsible for purchasing the program again in its entirety at full tuition.

If a student is having difficulty with one of the final module exams, can they move on to another module? 

Yes, students can access any module at any time.

How do students earn a certificate of completion from Duke Continuing Studies?

Students who complete all assignments with an average score of 80% or higher within the given time frame and pay tuition in full (upon registration) will receive a certificate of completion from Duke Continuing Studies. The certificate will be mailed upon completion of the program.  Please allow up to 30 days to receive certificate.

What Industry Certification does the program prepare for?

The IT Fundamentals with Cloud Computing program is preparatory for three respected industry certification credentials:  the IT Fundamentals with Cloud Computing program prepares students for the CompTIA A+, CompTIA Network+, and CompTIA Cloud+ certification exams.

Is there a fee for the industry certification exams?

Yes, there is a fee for taking the certification exams. Fees do vary. More information is available at CompTIA and MicrosoftTuition does not include exam fees.

How do I take an industry certification exam?

Certification exams may be taken through a global network of authorized testing centers, such as Pearson/VUE. More information is available here for CompTIA exams.

Who do I contact for help throughout the program?

Each course will have an instructor available who will assist students as needed.  Students can email questions to their instructor and will receive a response within three business days.

Can students download program files to save for later use?

The materials used in this course, including video lessons, workbooks, quizzes and tests, are copyrighted. They are intended for individual use by registered students.  Unauthorized or illegal use, or attempted unauthorized or illegal use, of these materials may result in a suspension and/or cancellation of the user’s account. Study guides are available for download only.

How can students contact technical support?

Links for technical support assistance are provided throughout the courses. Students may also email technical support directly. Hours of support are from 8:00 am to 5:00 pm Monday through Friday, US Central time. Technical support issues will be handled within three business days. See Requirements for supported platforms.

Who is Cyanna?

The IT Foundation with Cloud Computing and Cloud Computing Professional programs are supported by Cyanna Education Services. The Cyanna team has been developing and delivering e-learning courses designed for adult learners for over 15 years, helping adult learners acquire the skills required for information technology careers and certifications.

What will I be able to do when I finish this course?

Upon successful completion of this course, you will understand how PCs, laptops, and networks function, and be able to diagnose any problems and fix them. You will also have a high familiarity with hardware, and be able to create a new network. In addition, you will be able to create an infrastructure in the cloud, and know how to deliver applications and other services to individual users through the internet.

What types of jobs will this help prepare me for?

This program provides a strong foundation for any entry level IT position, such as help desk technician, network administrator, and cloud specialist.

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Instructors

This program is supported by a team of highly experienced industry professionals and educators. This team is ready to answer questions, to provide insight and guidance, and to help ensure all students have a successful and engaging learning experience.

Aaron Appleby

Aaron brings over 10 years of experience in technology and technology-related instructional design, teaching and tutoring. His experience includes instructional design and curriculum development for Loyola University Medical Center, DeVry University, as well as corporate training clients.

Aaron holds a Master of Science Education in Learning Design and Technology, from Purdue University, in West Lafayette, Indiana; and a Bachelor of Science in Integrative Biology from the University of Illinois/Urbana Champaign, in Champaign, Illinois.

Laurel Eismann

Laurel has over 20 years of experience in Information Technology, curriculum development and teaching. In addition to her extensive teaching background, Laurel's experience includes instructional design, programming, business requirements analysis, and quality assurance. She couples this experience with a strong and diverse technical background.

Laurel holds a Bachelor of Business Administration in Computer Information Systems from Fort Hays State University in Hays, Kansas.

David Grimes

David brings over 10 years of experience in IT, education, instruction, curriculum design, combined with extensive management and leadership experience in the private and non-profit sectors. His passion for technology and education has led David to work as an academic dean, student services director, technology coordinator, teacher, consultant, and technology columnist and blogger.

David holds a Master of Education and a Bachelor of Science, both in Technology Education, from Ohio State University in Columbus, Ohio. In addition, he has earned IT industry certifications and has been published in a book on gamification in the classroom.

Chintan Thakkar

Chintan has 10+ years of teaching and instructional designer experience in Information Technology. His areas of expertise include networking, and server and storage systems management. He has also developed complex software using various programming languages. From an instructional design and teaching perspective, Chintan is focused on (Cisco) CCNA, Networking, Server, and Cloud Computing courses.

Chintan holds a Master of Science in Computer Science from Southern Methodist University, in Dallas, Texas, and earned his Bachelor of Engineering Degree in Computer Engineering from South Gujarat University in Surat, India.
 

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Tuition & Funding Sources

Tuition

$1995

Required textbooks (estimated $150-$250 total):

  • A+ Guide to IT Technical Support (Hardware and Software), 9th Edition; Jean Andrews; Cengage Learning, 2016. ISBN: 978-1305266438
  • Network+ Guide to Networks, 7th Edition; Jill West, Tamara Dean, Jean Andrews, Course Technologies, 2015.  ISBN: 978-1305090941
  • CompTIA™ Cloud+ Certification Study Guide (Exam CV0-001), 1st Edition, by Nate Stammer, Scott Wilson, McGraw-Hill/Osborne Media, 2013. ISBN: 978-0071828864

Note: Duke Continuing Studies reserves the right to update or change the required textbooks at any time. Students will be given access to the program within 5 business days of paying tuition in full.

 

Note: Duke Continuing Studies reserves the right to update or change the required textbooks at any time. Students will be given access to the program within 5 business days of paying tuition in full.

Funding Sources

Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.

No loans (Wells Fargo Graduate loan, Sallie Mae Smart Option Undergraduate loan, etc.) can be construed to imply any degree-seeking status for students of Duke Continuing studies. Duke Continuing Studies courses are non-credit.

Duke Continuing Studies (DCS) will not certify (approve) loan amounts greater than the amount of the tuition regardless of the amount approved by the lending agency. DCS reserves the right to reject any loan which exceeds the tuition amount. DCS will not be responsible for refunding monies in excess of the tuition. Students needing to secure loan funding for books or other items in relation to the program are responsible for making separate loan arrangements with the funding agency. No loan funds will be refunded to the student.

Should a student choose to borrow less than the tuition amount, the balance must be paid prior to the close of the registration period.

Loan Options

Your local bank may offer other options for loans or a "line of credit" service. Contact your bank for more information on financing choices.

Other Funding Sources

The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.

Sallie Mae Smart Option Loan

To apply for this private student loan, visit Sallie Mae’s website, select the Undergraduate Student Loan and then click Apply Now.   The following application should populate with the pertinent information for Duke Continuing Studies.

•    Scroll over Student Loans on the top of screen
•    Select Smart Option Student Loan under Undergraduate Student Loans
•    Click Get Started
•    Fill out Student General Information
•    Fill out Permanent Address
•    Fill out School Information

•    DUKE PROFESSIONAL CERTIFICATES, DURHAM, NC, 00292099 should already have populated for the school
•    Select Certificate for Degree/Certificate of Study
•    Select your Specialty or select Other if it is not shown in the options
•    Select Half Time for Enrollment Status
•    Select Certificate/Continuing Ed for Grade Level
•    Enter your Academic Period of the Loan
•    Enter your Anticipated Graduation / Completion

•     Follow the remaining loan application prompts

Wells Fargo Graduate Loan

For information on the Wells Fargo Graduate Loan, please see this Disclosure document. To apply for this loan, visit Wells Fargo. Duke Continuing Studies will be required to certify your loan application for the Graduate Loan should you be approved by Wells Fargo.

You will need to enter the following information after clicking on Apply Now in the Before Starting Your Application section:

  • Find a loan for: Graduate School Expenses
  • I am a: Student
  • School state: North Carolina
  • School name: please type Duke University Continuing Education
  • Grade Level: Beyond 3rd Year Graduate
  • Field of Study: Undecided or select Other and type in the field of study
  • Citizenship: Select as appropriate

Duke Hospital Employees

Duke University Hospital employees may be eligible for support from the Employee Development Initiative (EDI), which helps employees pay for short-term career-related programs, workshops, and seminars. For more information, visit the Employee Development Initiative site or call Duke Hospital Human Resources at (919) 668-2170.

Workforce Investment Act

The WIA provides professional and basic skills training services to those who have been unable to find employment. Please keep in mind that this process can be lengthy, so plan to apply well in advance of the program start date.  For more information on eligibility, the application process, or to find your local Workforce Development Board, visit the NC JobLink Career Center website.

AmeriCorps

AmeriCorps Education Awards are available only for AmeriCorps volunteers and can be used for educational expenses for non-degree courses, such as Continuing Education courses offered by qualified schools. For more information on qualified schools and programs, contact the National Service Trust at 1-800-942-2677, or visit the FAQ page of the AmeriCorps website.

MyCAA

The Military Spouse Career Advancement Accounts (MyCAA) program provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing a license, certification, or Associates degree in a portable career field and occupation. For more information, please visit the MyCAA website.

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Policies & Procedures

A one-time 60 day extension may be granted to students who demonstrate in writing (via email to rebecca.lentz@duke.edu) the reason required to complete the program.  Requests will be considered by the Program Manager and a response will be delivered via email within 7 business days (excluding Duke holidays). It is at the discretion of the Program Manager to determine if the situation warrants an extension.

If an extension is granted the student must complete the program within 60 days. No further extensions will be granted.  If a student cannot finish the program within that extension window, and desires to finish the program, they will be responsible for purchasing the program again in its entirety at full tuition.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”

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