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Essentials of Human Resource Management

SHRM Partnership logoThis certificate is designed for individuals who are interested in or new to the field of human resources, and also for managers who are looking for some additional training in the primary HR functions.  The Essentials of Human Resource Management certificate is a true introduction to human resource management. The primary focus of this course is to provide participants with a broad overview of the human resource functions. This course is led by a SHRM certified instructor and utilizes the official SHRM curriculum. 

The course consists of six modules to be offered over two days, for a total of 17 contact hours.

The course includes readings, lectures, class discussions, application activities, and a test. The discussions will help students make connections between the readings and the lectures, while the application activities assist in applying new concepts to their workplace. Online and in-class testing will help gauge the level of understanding of the material.

The course is specifically designed for employees with management responsibilities:

  • Entry-level human resource professionals
  • Supervisors and line managers who have the responsibility for interviewing and training employees
  • Individuals seeking a career in human resources
  • Employees with management responsibilities
  • Staffing specialists
  • Benefits coordinators
  • HR administrators
  • Recruiters
  • Payroll assistants

However, individuals considering a career in Human Resources will also benefit from this overview course.

At the conclusion of this course, each participant will receive a personal certificate if all requirements are met.

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Curriculum & Course Details

SHRM educational products are developed according to the highest quality standards. HR professionals and subject matter experts review each product to ensure accurate, real-life applications. In addition, SHRM programs are “living documents”-improvements and revisions are included in each reprint to incorporate the latest changes in HR practices and legislation. The SHRM® Essentials of Human Resource Management program is developed in partnership with the Holmes Corporation, one of the nation’s leading instructional design firms. HR professionals have purchased the SHRM® Essentials of Human Resource Management to expand the HR professional’s knowledge, skills, and abilities to deal with crucial issues facing the HR profession.

Course Topics

Core content includes the following:

Module 1: Essentials of Human Resource Management
Overview: This module answers the question "What is human resource management?” It explains the key HR roles and responsibilities and details the planning process that is at the center of HR efforts.

Module 2: Employment Law in Your Workplace
Overview: Being cognizant of legal issues and ensuring compliance throughout the organization is a significant responsibility. This module explains the key pieces of legislation with which an organization must comply.

Module 3: Effective Recruitment and Selection Techniques
Overview: Staffing an organization with qualified employees who can assist it in meeting its strategic goals and objectives is important to every manager in an organization. This module examines several important aspects of staffing and focuses on how to make the best match between the job and the person.

Module 4: Basics of Compensation
Overview: This module discusses key aspects of a total compensation system, maps out the process for developing pay structures, and describes the common types of pay increases.

Module 5: Orienting and Training Your Employees
Overview: This module discusses the purpose of employee orientation, training and development. It provides a perspective on how adults learn while considering several methods of training and gives you insight into determining whether training is successful.

Module 6: Ensuring Quality Performance
Overview: Performance management encompasses processes used to identify, encourage, measure, evaluate, improve, and reward employee performance. Performance appraisal is the focus of this module. The module discusses the purpose of performance appraisals and maps out the appraisal process. It introduces you to various appraisal methods and lays out the steps to follow when disciplinary action becomes necessary.


Course Date/Time Location Tuition Status
BA117 - Apply Business Analysis to Iterative ProjectsSelecting the appropriate methodology for a project is a crucial decision that will determine the structure of the team and the underlying assumptions for planning, estimating and conducting the work. Development life cycles fall...
May 18, 2017 to May 19, 2017

8:30AM - 4:30PM
Management Training - Waltham Area - MA $1,595.00 Canceled
BA118a - Advanced Use Case ModelingA use case is a description of how a system interacts with one or more external entities called actors. Use case diagrams show collections of actors and use cases and how they all interact, and they therefore, through iterative...
Aug 16, 2017 to Aug 17, 2017

8:30AM - 4:30PM
Management Training - Waltham Area - MA $1,595.00 Available
BAV117 - Apply Business Analysis to Iterative Projects (Virtual)Selecting the appropriate methodology for a project is a crucial decision that will determine the structure of the team and the underlying assumptions for planning, estimating and conducting the work. Development life cycles fall...
Jul 11, 2017 to Jul 20, 2017

6:00PM - 9:00PM
Management Training - Virtual Classroom $995.00 Available
BAV118a - Advanced Use Case Modeling (Virtual)A use case is a description of how a system interacts with one or more external entities called actors. Use case diagrams show collections of actors and use cases and how they all interact, and they therefore, through iterative...
Oct 17, 2017 to Oct 26, 2017

6:00PM - 9:00PM
Management Training - Virtual Classroom $995.00 Available
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  • Fluency in English (including reading and writing)
  • Understanding that curriculum is based upon US laws and practices
  • Tuition paid in full prior to start of program
  • Computer literacy
  • Valid email account

Admission is discretionary. Duke Continuing Studies-Professional Certificate Programs- requires students be a least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to Continuing Studies students.

Duke Continuing Studies reserves the exclusive right, at its sole and absolute discretion, to withhold registration or require withdrawal from the program of, any student or applicant.

Certificate requirements

  • Attendance required for entire 2-day course.
  • Participation in class activities and satisfactory test completion at the discretion of the instructor are met.

The certificate is noncredit and does not apply toward a degree.

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Schedule & Registration


Tuesday (10/17/2017) & Wednesday (10/18/2017)
8:30 am - 5:00 pm


Registration Methods

  1. REGISTER ONLINE using a credit card with our secure, real-time registration system.  Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 or 1-866-edu-Duke during our business hours (Monday through Friday, 8:00am to 5:00pm EST) to register.  


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Suzy Nisbet

Suzy Nisbet is a Human Resources Management Consultant with over 25 years of robust experience as a consultant, facilitator, and practitioner. She es expert advice and guidance to companies in the private sector, including manufacturing, technology, life sciences, healthcare, and services. Suzy also regularly consults with government, university, and non-profit clients. In addition to working 11 years at SAS, the world’s largest privately held software company, Suzy also held management roles at BuildNet and the N.C. Office of State Personnel.

In addition to being a long-time instructor for Duke University Continuing Studies, Suzy is a regular presenter at human resource management professional association meetings and conferences. Suzy earned a Bachelor of Arts degree (magna cum laude) from Campbell University. She holds certifications as a Senior Professional in Human Resources (SPHR), SHRM Senior Certified Professional (SHRM-SCP), Certified Compensation Professional (CCP), Global Remuneration Professional (GRP), Balanced Scorecard Professional (BSP).

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Tuition & Funding Sources



The course fee includes:

  • Official SHRM Reference Book
  • Official SHRM Activities Book
  • Evaluation form
  • Certificate
  • SPHR Certified Instructor working in the industry
  • Lunch both days and parking permit

Location/Parking - Directions will be sent via email within 10 days prior to the start of class.

Books will be distributed the first class morning.

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Policies & Procedures

Refund Policy

Overnight programs have different cancellation policies. Please see program descriptions for details.

Refund and Change Requests must be in writing. To receive a refund, minus a processing fee for each course cancelled, we must receive your written cancellation request at least two weeks prior to the start of the program or course. Processing fees are:

  • $20 for course fees under $500
  • $100 for course fees $500 or more

To submit a cancellation request:
Fax: 919-681-8235
Registration - Duke Continuing Studies
Box 90700
Durham, NC 27708-0700

Include your name, address, phone number, and course title to be dropped. Refunds will be made in the manner you paid us.

Refunds for Online Courses

There are no refunds or cancellations for online courses.

Bad Checks

If a check is returned for insufficient funds, we will charge a returned check fee of $35. Checks will not be resubmitted. The replacement payment must include the additional $35 and be in the form of cash, money order, or credit card.

Course is Filled / Waiting List

If a course is already filled, a waiting list is usually available instead. If you are interested in placing your name on the waiting list, follow the checkout instructions to do so. If a space becomes available, a registration staff member will call you and ask if you are still interested. If you are interested, registration staff can take your payment information over the phone and complete your registration at that time.

If We Cancel a Course

Sometimes we have to cancel a course that does not meet minimum enrollment, or due to unforeseen events. If that happens, you will receive a full refund. Duke Continuing Studies reserves the right to substitute instructors or change the day a course meets.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”

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