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Manager’s Toolbox Certificate

This self-paced, online certificate is designed for individuals who are new to management roles and responsibilities. Every day new managers face unprecedented challenges. The Manager's Toolbox certificate seeks to give the new manager a head start on managing issues correctly and professionally with l fewer negative organizational circumstances. The seven courses within this certificate will offer learners an explanation of the managerial mindset that all managers and leaders must adopt to succeed.

There are a number of managerial factors that are vital in managing and leading. Becoming a better manager or leader is directly connected to how well you can master them. The program contains detailed explanations, best practices, and key questions on 18 managerial and leadership factors including video advice from senior-level managers.

After careful consideration of the relevant and reference managerial and leadership factors, students are given a series of video-based scenarios and asked to consider how they would handle the challenges presented for the most optimal results.

Students who complete the Manager’s Toolbox certificate are awarded a total of 35 Professional Development Units (16.5 Leadership PDUs and 18.5 Technical PDUs).  PDUs will be printed on the certificate of completion.
 

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Curriculum & Course Details

The Manager’s Toolbox certificate consists of seven courses for a total of 35 hours of online instruction.  Students have 7 months to complete all of the coursework.

  • The Manager's Toolbox: Business Nuts and Bolts
  • The Manager's Toolbox: Compliance Challenges
  • The Manager's Toolbox: Handling Conflict
  • The Manager's Toolbox: Morale and Inspiration
  • The Manager's Toolbox: New Leader Challenges
  • The Manager's Toolbox: New Manager Challenges
  • The Manager's Toolbox: Performance Challenges

After completing this entire certificate, students will have considered each of the following 18 leadership and management factors:

  1. Administering policies and procedures
  2. Controlling expenses
  3. Creating a positive environment
  4. Dealing with direct reports
  5. Dealing with peers
  6. Dealing with superiors
  7. Decisiveness
  8. Handling adversity or crisis situations
  9. Leading change
  10. Leading others
  11. Leading teams
  12. Organizing work for others
  13. Planning and budgeting
  14. Recruiting, training, and developing employees
  15. Self-awareness and ethical purpose
  16. Setting an example
  17. Solving problems
  18. Vision

Each of these self-paced courses offers an assortment of interactive exercises, selected readings, and self-assessments. It is recommended that students complete the courses in sequential order, but students are able to access all seven courses at any time.  Upon completion, learners are given a summary of what they've learned for quick reference while at work.

Each course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered within three business days.

This certificate requires no textbooks or prerequisites.  There are some downloadable materials which students can save during the program to access for further use.

Quizzes and Testing

There are no quizzes or tests for the Manager’s Toolbox Certificate.  Each course contains exercises and scenarios for students to answer and self-assess their learning. Students are required to complete all content elements in each course to earn their certificate.

As a non-credit program, students earn a complete/incomplete status.  Letter grades are not issued, nor recorded by Duke Continuing Studies.

 

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Requirements

Eligibility

All registrants must meet the following requirements:

  • Be at least 18 years of age
  • Possess word processing and internet skills
  • Be fluent in the English language (including reading and writing)
  • Be familiar with how online programs work and be comfortable using them
  • Be computer literate, have reliable internet access and a valid email account (Please note personal email accounts are preferred as they are less likely to be blocked by firewalls and spam filters)
  • Meet the computer technical requirements specifications

Admission is discretionary. The office of Duke Continuing Studies, Professional Certificate Programs, requires students be a least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to Continuing Studies students.

Duke Continuing Studies reserves the exclusive right, at its sole and absolute discretion, to withhold registration or require withdrawal from the program of any student or applicant.

Certificate requirements

In order to earn a certificate of completion from Duke Continuing Studies, students are required to complete all content elements in each course within the allotted timeframe.

Technical requirements

Operating System

  • Windows XP SP2 or newer
  • Mac OS 10.4.11 or higher
  • Linux/Unix (any recent version)

Hardware

  • 1 Ghz or faster CPU
  • 512 MB RAM
  • video card
  • sound card and headphones or speakers (some assignments have audio components)

Software

  • Microsoft Office 97 (or newer) or comparable office suite such as Open Office (free download available at openoffice.org)
  • Adobe Flash Player 9 or greater (free download available at adobe.com)
  • Adobe Reader/Acrobat Reader 7.0 or greater (free download available at adobe.com)

Web Browser

  • Microsoft Internet Explorer 7 or greater
  • Firefox 3.6 or greater (free download available)
  • Netscape, Safari, Opera, Chrome, and other web browsers may work, however may not render all features of the course(s)
  • Cookies must be enabled
  • JavaScript must be enabled
     

Internet

  • Reliable internet connection
  • E-mail account (to be able to register and to receive e-mail from the system regarding registration, course status, etc.)
     
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Schedule & Registration

Schedule

Registration is ongoing; therefore students can begin the program when it is convenient for them!  Registration is not available June 24 - June 30 annually due to the close of the fiscal year for the university.

Registration

Enrollment steps

  • Register for this program and pay tuition in full.
  • Upon registration and payment in full, students will receive an email from the program manager within five business days. The email will contain details about how to access course content from the program partner, Mindedge.
  • Log in and begin coursework.  Students will have 7 months to complete their coursework from the date they receive their program access.

Registration Methods 

  1. Register Online using a credit card with our secure, real-time registration system. Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 or 1-866-edu-Duke during our business hours (Monday through Friday, 8:00am to 5:00pm EST) to register.

 

 

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Frequently Asked Questions

Do I have to log on a certain times on certain days?

No, these courses are completely self-paced, allowing students to schedule the course work as they so desire within the allotted access time.

Am I able to take individual courses?

No, the Manager’s Toolbox certificate is available as a certificate only and individual courses cannot be purchased separately.

When is registration open?

Students may register between July 1 and June 23 each year.  Registration is not available from June 24 - June 30 annually due to the close of the fiscal year for the university.

After registering, when will students receive additional program details?

Registered students (who have paid tuition in full) will receive web access information via email from Duke Continuing Studies within five business days from the date of their registration (excluding Duke holidays).

Is access to a computer required during this program?

This is an exclusively online program and access to a reliable computer is required for the duration of the program.

How long do students have access to each online course?

Students will have access to all courses within the certificate for 7 months (210 days) from the date in which they receive program access.

How long does each course take to complete?

Each individual course is estimated to take between 2 and 6 hours to complete.  The entire certificate is estimated to take 35 hours to complete. Completion time will vary by student.

Are extensions granted to students who request them?

No.  Sufficient time to complete coursework has been given, and therefore no extensions will be granted.  If a course is not finished and a student wants to re-enroll to complete it, he or she will have to purchase the course/package again and restart the training from the beginning of the course.

What are the technical requirements for this program?

See the Requirements section above.

How do students ask questions?

Each course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.

What do students do if there are technical issues while completing the course?

Students should contact the Program Manager via email to troubleshoot technical issues.  Students can expect a response within 3 business days.

How do students earn a certificate of completion from Duke Continuing Studies?

Students who complete all program content within the allotted time and pay tuition in full (upon registration) will receive a certificate of completion from Duke Continuing Studies. Students will be able to download, for up to six months from completing the program, a certificate of completion from the Learning Management System.

Will these courses count for credits or degrees?

No. These courses are not applicable to a degree.

Upon completion of one or more courses how do students get verification of their PDU credits?

Students download their certificate of completion from the Learning Management System.  The certificate will include PDU credits earned.

What is the refund policy for these courses?

There are no refunds given for online courses.

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Tuition & Funding Sources

Tuition

$600

Funding Sources

Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.

No loans (Wells Fargo Graduate loan, Sallie Mae Smart Option Undergraduate loan, etc.) can be construed to imply any degree-seeking status for students of Duke Continuing studies. Duke Continuing Studies courses are non-credit.

Duke Continuing Studies (DCS) will not certify (approve) loan amounts greater than the amount of the tuition regardless of the amount approved by the lending agency. DCS reserves the right to reject any loan which exceeds the tuition amount. DCS will not be responsible for refunding monies in excess of the tuition. Students needing to secure loan funding for books or other items in relation to the program are responsible for making separate loan arrangements with the funding agency. No loan funds will be refunded to the student.

Should a student choose to borrow less than the tuition amount, the balance must be paid prior to the close of the registration period.

Loan Options

Your local bank may offer other options for loans or a "line of credit" service. Contact your bank for more information on financing choices.

Funding Sources

Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.

Loan Options

Due to the tuition cost, this certificate is not eligible for the private student loans through Sallie Mae and Wells Fargo.  Your local bank may offer other options for loans or a "line of credit" service. Contact your bank for more information on financing choices. 

Other Funding Sources

The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.

Additional Funding Sources

The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.

Duke Hospital Employees

Duke University Hospital employees may be eligible for support from the Employee Development Initiative (EDI), which helps employees pay for short-term career-related programs, workshops, and seminars. For more information, visit the Employee Development Initiative site or call Duke Hospital Human Resources at (919) 668-2170.

Workforce Investment Act

The WIA provides professional and basic skills training services to those who have been unable to find employment. Please keep in mind that this process can be lengthy, so plan to apply well in advance of the program start date.  For more information on eligibility, the application process, or to find your local Workforce Development Board, visit the NC JobLink Career Center website.

AmeriCorps

AmeriCorps Education Awards are available only for AmeriCorps volunteers and can be used for educational expenses for non-degree courses, such as Continuing Education courses offered by qualified schools. For more information on qualified schools and programs, contact the National Service Trust at 1-800-942-2677, or visit the FAQ page of the AmeriCorps website.

MyCAA

The Military Spouse Career Advancement Accounts (MyCAA) program provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing a license, certification, or Associates degree in a portable career field and occupation. For more information, please visit the MyCAA website.

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Policies & Procedures

Refunds for Online Courses

There are no refunds or cancellations for online courses.
 

Extensions

No extensions will be granted. Students who require additional time to complete the course(s) they registered for will be responsible for re-registering and paying for the course in full for a second time.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”

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