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Human Resource Management - Intensive Track

SHRM2021You are the future. Invest in yourself with SHRM certification.

Are you ready to make an impact that will not only benefit your organization, but help ensure continued career success? Prepare for your SHRM certification exam with Duke’s Human Resource (HR) Management Program.

Offered in a six session virtual format, the Duke HR Management Intensive Track Program is ideal for students who would prefer to receive their information in a more concentrated manner. This faster paced program is ideal for those who have already begun preparing for the SHRM exams but may benefit from extra instruction.

The Intensive programs combine interaction with a SHRM certified instructor and the online 2021 SHRM Learning System®, now updated with retired exam questions. They offer a thorough review of the study materials and test taking tips to help you with your final preparation to sit for your SHRM certification credentials.

Benefits To You

You'll benefit from:

  • An experienced, SHRM-certified instructor.
  • The SHRM Learning System, historically ranked the #1 HR certification prep tool.
  • Ability to acquire the knowledge and understand the behavioral competencies to help you prepare for the exam.
  • A structured learning experience that keeps you on track.
  • Opportunities to network and learn from your peers.

Please note: Students are required to read all program texts (SHRM Learning System® for SHRM-CP/SHRM-SCP Preparation) before the course begins.  For this reason, students are highly encouraged to register at least 3-4 weeks in advance of the start date of the program so they have sufficient time.

Why Choose the Duke HR Management Intensive preparation program?

  • Program is offered prior to start of exam window allowing students to easily transition from the program to the exam, making information retention more easily accomplished
  • Only university in the area recognized by the national SHRM organization to offer SHRM-CP/SHRM-SCP exam preparation program
  • Access to online practice exercises/tests for 18 months from program start date
  • Certificate of completion from Duke University – a renowned educational institution

Who should attend?

  • Experienced HR Professionals desiring an exam review course for the SHRM-CP/SHRM-SCP exams
  • Those who are looking for a more concentrated way to learn the material they will need for the SHRM-CP/SHRM-SCP exams
  • Practicing HR professionals with interest in refreshing their skills in this industry


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Curriculum & Course Details

Prepare for your SHRM certification exam in a condensed time frame. Led by SHRM certified HR instructors, our intensive SHRM-CP/SHRM-SCP training program, combined with the SHRM Learning System, presents a comprehensive and detailed review of the current SHRM Body of Competency & Knowledge (SHRM BoCK). Wherever your career takes you, your SHRM certification will define you as an HR expert and leader, and our course can help you get there.

The Duke HR Management course is designed primarily for individuals seeking credentials that focus on identifying and testing the knowledge and practical real-life experiences HR professionals around the world need to excel in their careers today.

The SHRM Learning System® for SHRM-CP/SHRM-SCP preparation, used in the Duke program, also features an Online Learning Center, which offers a wealth of supplemental study materials.

This program is not a substitute for a general course of HR study. Topics covered are intended for review by experienced HR professionals.

Course Topics

The SHRM Learning System for SHRM-CP/SHRM-SCP includes four modules covering the comprehensive SHRM Body of Competency and Knowledge™ (SHRM BoCK™) so students learn everything they need for the SHRM-CP or SHRM-SCP exam. 

HR CompetenciesSHRM2020

  • Leadership & Navigation
  • Ethical Practice
  • Business Acumen
  • Relationship Management
  • Consultation
  • Critical Evaluation
  • Global & Cultural Effectiveness
  • Communication


  • HR Strategic Planning
  • Talent Acquisition
  • Employee Engagement & Retention
  • Learning & Development
  • Total Rewards


  • Structure of the HR Function
  • Organizational Effectiveness & Development
  • Workplace Management
  • Employee & Labor Relations
  • Technology Management


  • HR in the Global Context
  • Diversity & Inclusion
  • Risk Management
  • Corporate Social Responsibility
  • Employment Law & Regulations (U.S. only)


There are no courses open for enrollment at this time.

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The Duke certificate program, based upon the SHRM Learning System® for SHRM-CP/SHRM-SCP Certification Preparation, will prepare you for either the SHRM Certified Professional (SHRM-CP™) or SHRM Senior Certified Professional (SHRM-SCP™) certification exams. 

To earn the SHRM Certified Professional (SHRM-CP™) or SHRM Senior Certified Professional (SHRM-SCP™) designation students will also have to meet other qualifications of education, experience and pass a for-fee exam. Visit the SHRM website for the most up to date certification information.

Course content reflects the SHRM Body of Competency Knowledge.  Students must use the most recent edition of the SHRM® educational products for this course, and may not use outdated materials. 

Completion of this certificate program, while excellent preparation for the exam, does not guarantee success on the certification exam.  It is incumbent upon the student to dedicate additional study time outside of the classroom to prepare for the national exams.

The SHRM certification exams are given twice yearly. The Spring exam is given May through July and the Winter exam is given December through February.  Students who plan to sit for either exam need to apply for the exam via the SHRM website as they administer the exam.

Duke University Continuing Studies has no affiliation with exam registration.  It is the responsibility of the student to contact the SHRM Certification Commission and adhere to exam registration deadlines and processes. 

Admission to and completion of the Duke HR Certificate Program does not guarantee eligibility for the SHRM-CP/SHRM-SCP exams. The SHRM Certification Commission governs the policies, processes and administration of the national examinations and does require a minimum level of work experience to qualify for the exams based upon education level. Prospective students to the Duke HR Certificate Program whose intent is to sit for either the SHRM-CP or SHRM-SCP examination should consult with SHRM to ascertain if they meet the exam eligibility work experience and education requirements.

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  • Fluency in English (including reading and writing)
  • Understanding that curriculum is based upon US laws and practices
  • Minimum one year work experience as a human resources professional
  • Computer literacy
  • Access to a computer as testing is completed online
  • Valid email account
  • Tuition paid in full prior to start of program

*Eligibility requirements for SHRM-CP/SHRM-SCP exams differ from requirements to enroll in this program.  Visit the SHRM website for the most current information.

Admission is discretionary. Duke Continuing Studies-Professional Certificate Programs- requires students be a least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to Continuing Studies students.

Duke Continuing Studies reserves the exclusive right, at its sole and absolute discretion, to withhold registration or require withdrawal from the program of, any student or applicant.

Certificate requirements

To earn a certificate of completion from Duke Continuing Studies* the following requirements must be met:

  • Complete all non-graded/graded activities/assignments according to deadlines set by instructor
  • Achieve a minimum score of 80% the final exam
  • Pay tuition

*The Duke certificate of completion is noncredit and does not apply toward a degree.

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Schedule & Registration


Registration includes the 2021 SHRM Learning System—the official cert prep tool, now updated with retired exam questions and a digital copy of Ace Your SHRM Exam: A Guide to Success on the SHRM-CP and SHRM-SCP Exams by Nancy Woolever, SHRM-SCP.

Registration begins July 1, 2020.

Due to the high instructional content for these courses, registrations are considered final as of 5 working days before class starts.

Private loans are an option for students who do not wish to pay in full with registration. Please note all funding must be approved and paperwork completed prior to the program start date. See the Tuition & Payment section for more information.

Registration Methods

  1. REGISTER ONLINE using a credit card with our secure, real-time registration system.  Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 during our business hours (Monday through Friday, 8:00am to 5:00pm EST) to register.  Please note that loan applicants must call our office to register.


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Frequently Asked Questions

How is this course different from the other HR Management courses offered through Duke Continuing Studies? 

The content is identical to the HR Management course offered through Duke Continuing Studies. This course offers a more condensed format. It is recommended for those who have extensive Human Resource experience or those who have begun preparing for the SHRM exams and are looking for reassurance before taking the exam.

Who should take this course? 

This course is designed for experienced HR professionals desiring an exam review course for the SHRM-CP/SHRM-SCP exams. Students interested in a general course of HR study might want to consider the Essentials of Human Resources program also offered through Duke Continuing Studies.

Is the cost of books and parking permits included in the cost of tuition? 

Yes, the official SHRM Learning System® for SHRM-CP/SHRM-SCP preparation books and one parking permit per student (for the Duke campus) are included in the cost of tuition. Parking permits are not needed for this course. 

What books are included with this program? 

This program utilizes the official SHRM Learning System® for SHRM-CP/SHRM-SCP preparation put forth by the Society for Human Resource Management (SHRM).  

What is the difference between SHRM-CP/SHRM-SCP? 

The SHRM-CP credential is designed for HR professionals who are engaged primarily in operational roles—implementing policies, serving as the HR point of contact for staff and stakeholders, and/or performing day-to-day HR functions. If this is your focus, the SHRM-CP is likely your best option. The SHRM-SCP certification is designed for HR professionals at a senior level who operate primarily in a strategic role—developing policies and strategies, overseeing the execution of HR operations, analyzing performance metrics, and/or contributing to the alignment of HR strategies to organizational goals.

How long should I commit to studying?

While your study efforts will be dependent on your knowledge of the content, we generally recommend that you study a minimum of 60 hours outside the classroom to adequately prepare for the SHRM-CP or SHRM-SCP exam. Your time could be reduced if you feel comfortable with a particular area. One of the unique tools within the Learning System is a SmartStudy tool that provides you with a detailed plan to study based on your current experience and knowledge since your time will vary based on those factors. 

How long after studying the program should I wait to take the exam?

It is recommended that you ensure your study plan provides time for you to take the post-test and then close any identified knowledge gaps prior to your exam. In addition to that, you will want to balance the retention of information leading up to your exam. Therefore we do not recommend a large gap in time between studying and sitting for the exam. Ultimately, your schedule should account for this.

After registering, when will I receive additional program details?

Registered students will receive additional program details via email no less than 3 weeks prior to the start of the program.  Students who register after that time will receive program details within 2 business days of their registration. 

Is access to a computer required during this program?

This course is offered virtually therefore the student must have an email account and regular access to the internet and a computer, preferably one with both microphone and camera abilities. Please note that if the student’s computer does not have microphone capability, they will need to log into Zoom using their smart phones. Students must have the means to both hear and speak to the instructor and other students during class time. Also, there are required online components to the curriculum therefore students must have regular access to a computer outside of the classroom during the length of the program.

After registering, when will I be able to pick up my books?

Books will be mailed directly to the student after registration. Once the books are mailed, a refund will not be given for this course. It is expected that students read the entire curriculum before beginning the intensive program.

How much time should I plan to spend on homework and/or online assignments outside of the classroom? 

The SHRM Learning System® for SHRM-CP/SHRM-SCP preparation consists of four modules that vary in length; each module is, on average, over 200 pages.  This material will need to be read in its entirety before the start of the intensive course.  Students will be given three weeks prior to the start of the program to pick up and read their materials.  In addition, two online tests per unit are required to be completed within two weeks of finishing the classroom portion of the program.  

How do I earn the certificate of completion from Duke Continuing Studies? 

Students who participate in and complete all non-graded activities/assignments, achieve a minimum score of 80% on the final exam and pay tuition in full prior to the program start will receive a certificate of completion from Duke Continuing Studies.

Will I be certified as SHRM-CP or SHRM-SCP when I complete this program? 

No. You will not be “certified” as SHRM-CP or SHRM-SCP upon completion of the Duke program. You will receive a completion “certificate” acknowledging that you have met the requirements of the program.

Certification as a SHRM-CP or SHRM-SCP requires passing a national examination and meeting other criteria. For more information on either designation, please visit SHRM Certification Commission online at

Will I pass the SHRM-CP or SHRM-SCP exam after taking this class?

Completion of this certificate program, while excellent preparation for the exam, does not guarantee success on the certification exam itself. It is incumbent upon the student to dedicate additional study time outside of the classroom to prepare for the national exams.  Furthermore, students must use the most recent edition of the SHRM® educational products for this course, and may not use outdated materials.

After completing this program, am I eligible to apply for the SHRM-CP/SHRM-SCP exam? 

Not necessarily.  It is not mandatory for students to complete the Duke program or any other education program in order to qualify for the SHRM-CP or SHRM-SCP exam.  However, the material covered in the Duke program will help to prepare individuals who seek to apply for the exam.  Visit SHRM at for further details on exam eligibility requirements.

Are the certification exams (SHRM-CP/SHRM-SCP) offered through Duke Continuing Studies? 

No.  Students who plan to sit for either the SHRM-CP or SHRM-SCP exam need to apply for the exam through the SHRM Certification Commission as they administer the exam. (See Duke University Continuing Studies has no affiliation with exam registration.  It is the responsibility of the student to contact SHRM and adhere to exam registration deadlines and processes. 

Will the Duke Continuing Studies staff assist me in finding a position? 

It is incumbent upon the student to seek his/her own employment through their own endeavors. Duke Office of Continuing Studies provides no assistance with job search, career placement and/or internships nor make any claim or warrant this program will result in obtaining a position of a result of completion.

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Sandy Epperson, SHRM-SCP, SPHRSandy

In a role as HR Business Partner, Sandy has successfully consulted on numerous projects with a variety of companies. Recent projects have included HR audits, benefit analysis, performance management, HR policy and employee handbook development, training design and facilitation, talent acquisition and workplace investigations. Through the scope of her career, she has worked with many different industries and supported internal functional groups including: healthcare, life sciences, retail, distribution, recreation, hospitality, technology services, restaurant, legal, security, aviation, home services, finance, sales/marketing, education, and county and city governmental entities.

Sandy has a B.S. dual degree in Business Management and Human Resource Management from Franklin University. Additionally, she holds both her SHRM-Senior Professional Certification (SHRM-SCP) and Senior Professional in Human Resources (SPHR) certifications. Sandy is currently the Eastern District Director for the North Carolina Society for Human Resource Management (NCSHRM). Previously, she served as Past President of the 1100-member Human Resource Association of Central Ohio as well as Chair of the Jacksonville, NC affiliate of the Lower Cape Fear Human Resource Association. Additionally, Sandy is on the board and executive committee for the Twin Rivers YMCA. For the past 3 years, she has participated as a presenter at the Entrepreneur Series at Craven Community College as well as the small business committees of local Chambers of Commerce.


Ken Crews is a senior human resources professional who brings over 35 years of human resources and operations management experience across industries such as manufacturing, supply chain, technology and consumer product goods. Currently the Vice President, Human Resources at Lexington Home Brands, he has also held leadership positions at Inmar and Douglas Battery Manufacturing Company.

Ken has a MBA degree from the Walker School of Business at Appalachian State University and a Bachelor of Science degree in Industrial Relations/Political Science from UNC-Chapel Hill. He holds certifications as a SHRM Senior Certified Professional (SHRM-SCP) and a Senior Professional in Human Resources (SPHR).

Ken has previously served on the Board of Directors for the North Carolina Society for Human Resource Management (NCSHRM) and Winston-Salem SHRM. In 2017, Ken received the Lifetime Achievement Award by

NCSHRM and was inducted into the NCSHRM Hall of Fame for his achievement and service to the HR profession in North Carolina.

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Tuition & Funding Sources



The books are included in cost of tuition. They will be mailed directly from SHRM upon registration. Other details will be emailed no later than 3 weeks prior to the program start date. Students who register after that time will receive program details within 2 business days of their registration.

Duke Employee Discount

• $100 off the fee of $1555
Duke employee pays fee of $1455
• Student must register and pay tuition in full or have loan “certified” by Duke Continuing Studies, prior to the program start date, in order to reserve space in the program for that term.
• Questions:  Contact Lynn Lieberman: at 919-684-2601

Discount must be requested and applied during the registration process and cannot be applied in addition to any other discount that may be offered. You may be asked to verify your status as a Duke employee.

​Group Discount

Do you have a group (Duke or non-Duke entity) interested in training?

Contact the Program Manager for details.

Funding Sources

No loans can be construed to imply any degree-seeking status for students of Duke Continuing studies. Duke Continuing Studies courses are non-credit.

Duke Continuing Studies (DCS) will not certify (approve) loan amounts greater than the amount of the tuition regardless of the amount approved by the lending agency. DCS reserves the right to reject any loan which exceeds the tuition amount. DCS will not be responsible for refunding monies in excess of the tuition. Students needing to secure loan funding for books or other items in relation to the program are responsible for making separate loan arrangements with the funding agency. No loan funds will be refunded to the student.

Should a student choose to borrow less than the tuition amount, the balance must be paid prior to the close of the registration period.

Loan Options

Due to the tuition cost, this certificate is not eligible for the private student loans through Sallie Mae and Wells Fargo.  Your local bank may offer other options for loans or a "line of credit" service. Contact your bank for more information on financing choices. 

Funding Sources

Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.

Other Funding Sources

The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.

Sallie Mae Smart Option Loan

To apply for this private student loan, visit Sallie Mae’s website, and click the I’m ready to apply buttonThe following application should populate with the pertinent information for Duke Continuing Studies.

  • Under Loan Needs, select Student and then Undergraduate degree.
  • Select Career training school. 
  • Select North Carolina from the drop down menu.
  • Under name of school begin typing DUKE PROFESSIONAL, then select DUKE PROFESSIONAL CERTIFICATES, DURHAM, NC, 00292099 when it populates.
  • Click Continue.
  • Next, You've confirmed that you want a Smart Option Student Loan for DUKE PROFESSIONAL CERTIFICATES will appear.
  • Click Continue.
  • Fill out Basic Information.
  • Fill out Permanent Address section.
  • Fill out School Information.
    • DUKE PROFESSIONAL CERTIFICATES, DURHAM, NC, 00292099 should already have populated for the school.
    • Select Certificate for Degree/Certificate of Study.
    • Select your Specialty or select Other if it is not shown in the options.
    • Select Half Time for Enrollment Status.
    • Select Certificate/Continuing Ed for Grade Level.
    • Enter your Loan period begins and loan period end dates.
    • Enter your Anticipated Graduation / Completion.
    • Enter loan amount. NOTE: This may not exceed the cost of tuition.
    • Estimated financial assistance should be $0.00.
    • Under Loan request, click Use calculated need.
    • Do not check any box in typical school expenses.
  • Follow the remaining loan application prompts.

Wells Fargo Graduate Loan

Please note that Wells Fargo is no longer accepting new applications for their private student loans. However, students with an outstanding balance on a Wells Fargo private student loan may be eligible to be borrowers on a new private loan. See here for details.

Duke Hospital Employees

Duke University Hospital employees may be eligible for support from the Employee Development Initiative (EDI), which helps employees pay for short-term career-related programs, workshops, and seminars. For more information, visit the Employee Development Initiative site or call Duke Hospital Human Resources at (919) 668-2170.

Workforce Investment Act

The WIA provides professional and basic skills training services to those who have been unable to find employment. Please keep in mind that this process can be lengthy, so plan to apply well in advance of the program start date.  For more information on eligibility, the application process, or to find your local Workforce Development Board, visit the NC JobLink Career Center website.


AmeriCorps Education Awards are available only for AmeriCorps volunteers and can be used for educational expenses for non-degree courses, such as Continuing Education courses offered by qualified schools. For more information on qualified schools and programs, contact the National Service Trust at 1-800-942-2677, or visit the FAQ page of the AmeriCorps website.


The Military Spouse Career Advancement Accounts (MyCAA) program provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing a license, certification, or Associates degree in a portable career field and occupation. For more information, please visit the MyCAA website.

Wire Transfers

Contact our registration office at for details on how to send wire transfers. Very specific instructions must be followed in order for our office to receive a successful transfer.

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Policies & Procedures

Refund Policy

Refund and Change Requests must be in writing. To receive a refund, minus a processing fee for each course cancelled, we must receive your written cancellation request at least two weeks prior to the start of the program or course. Processing fees are:

  • $20 for course fees under $500
  • $100 for course fees $500 or more

To submit a cancellation request:
Fax: 919-681-8235
Registration - Duke Continuing Studies
Box 90700
Durham, NC 27708-0700

Include your name, address, phone number, and course title to be dropped. Refunds will be made in the manner you paid us. Should books have already been ordered at time of cancellation notice (per verification from program manager) the cost of the books will be deducted from the refunded tuition.


There are no refunds or cancellations for online courses. 

If course material has already been mailed, then the student is responsible for the cost of materials. Please contact the Program Manager for this cost. 

Bad Checks

If a check is returned for insufficient funds, we will charge a returned check fee of $35. Checks will not be resubmitted. The replacement payment must include the additional $35 and be in the form of cash, money order, or credit card.

Course is Filled / Waiting List

If a course is already filled, a waiting list is usually available instead. If you are interested in placing your name on the waiting list, follow the checkout instructions to do so. If a space becomes available, a registration staff member will call you and ask if you are still interested. If you are interested, registration staff can take your payment information over the phone and complete your registration at that time.

If We Cancel a Course

Sometimes we have to cancel a course that does not meet minimum enrollment, or due to unforeseen events. If that happens, you will receive a full or pro-rated refund. Duke Continuing Studies reserves the right to substitute instructors or change the day a course meets.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”

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