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Managing Change and Resolving Conflict

Leaders and manager are often called upon to deal with the challenging impacts of change, to work through disputes with partners and customers, and to resolve conflict within the organization. The courses in this certificate present strategies that managers can use to help deal with conflict, using case studies and scenarios that highlight key issues. Courses included in this certificate program are: Introduction to Managing Change and Resolving Conflict, Communicating Collaboratively, Emotional Intelligence for Managers, Handling Difficult Employee Behavior, Handling Workplace Conflict, Leading and Managing Change, and Negotiations: Resolving Disputes.

Whether you are new to management or a seasoned professional, this certificate program will give you the strategies necessary to successfully negotiate disputes and lead your organization through minor and major changes.

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Curriculum & Course Details

The Managing Change and Resolving Conflict certificate consists of 7 courses, each taking from 3 to 10 hours to complete. Students have six months from the time they receive their access email to complete the certificate. The following courses are Human Resource Certificate Institute (HRCI) approved for Continuing education (CE) credits or Society for Human Resource Management (SHRM) approved for Professional Development Credits (PDC’s) and require no textbooks or prerequisites.

The courses included in this program are:

  • Introduction to Managing Change and Resolving Conflict 
  • Communicating Collaboratively 
  • Emotional Intelligence for Managers 
  • Handling Difficult Employee Behavior 
  • Handling Workplace Conflict
  •  Leading and Managing Change
  • Negotiations: Resolving Disputes

We recommend beginning with Introduction to Managing Change and Resolving Conflict course first, and then other courses can be taken in any order. Upon successfully meeting program requirements, the Certificate of Completion can be downloaded through the Learning Management System (LMS).

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Requirements

Eligibility

  • Be at least 18 years of age.
  • Possess word processing and internet skills.
  • Be fluent in the English language (including reading and writing).
  • Have a familiarity with how online programs work and comfort in using them.
  • Be computer literate, have reliable internet access and a valid email account.  (Please note personal email accounts are preferred as they are less likely to trigger fire walls and spam filters.)
  • Meet the computer technical requirements specifications listed below.

Admission is discretionary. The office of Duke Continuing Studies, Professional Certificate Programs, requires students be a least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to Continuing Studies students.

Duke Continuing Studies reserves the exclusive right, at its sole and absolute discretion, to withhold registration or require withdrawal from the program of any student or applicant.

Certificate requirements

In order to earn a certificate of completion from Duke Continuing Studies and qualify to receive IACET CEU credit from HRCI, learners must achieve an average test score of at least 70% in each course and complete the program in the timeframe allotted for that course/package.  Learners will have a maximum of three attempts at all graded assessments.  Upon successful course completion, a printable Duke University Continuing Studies Certificate will be available for download for up to six months.

No extensions will be granted.  Courses/package not completed within the allotted access timeframe must be repurchased and started again.

Technical requirements

Operating System:

  • Windows XP SP2 or newer
  • Mac OS 10.4.11 or higher
  • Linux/Unix (any recent version)

Hardware:

  • 1 Ghz or faster CPU
  • 512 MB RAM
  • video card
  • sound card and headphones or speakers (some assignments have audio components)

Software:

  • Microsoft Office 97 (or newer) or comparable office suite such as Open Office (free download available at http://www.openoffice.org/)
  • Adobe Flash Player 9 or greater (free download available)
  • Adobe Reader/Acrobat Reader 7.0 or greater (free download available)

Web Browser:

  • Microsoft Internet Explorer 7 or greater
  • Firefox 3.6 or greater (free download available)
  • Netscape, Safari, Opera, Chrome, and other web browsers may work, however may not render all features of the course(s)
  • Cookies must be enabled
  • JavaScript must be enabled

Internet:

  • Reliable internet connection
  • E-mail account (to be able to register and to receive e-mail from the system regarding registration, course status, etc.)

 

 

 

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Schedule & Registration

Registration

Registration is ongoing; therefore students can begin the program when it is convenient for them!  Registration is not available June 24 - June 30 annually due to the close of the fiscal year for the university.

Note: our enrollment/registration system is a separate external system from that used for your online training and therefore access to online materials is not an automated process upon your registration and subsequent payment. Please allow a time delay of up to 5 business days to receive details via email regarding online access. This delay will not impact your “allotted” completion time for the program.

Enrollment steps

  1. Register for course, courses or package using the links provided below.
  2. Recieve an email from the program manager within five business days containing details about how to access the MindEdge web portal.
  3. Log-in and begin coursework.

Registration Methods

  1. REGISTER ONLINE: choose one or more individual courses or the package of courses and register using a credit card with our secure, real-time registration system. Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 during our business hours (Monday through Friday, 8:00am to 5:00pm EST). Please note that loan applicants or students who plan to use the payment plan must call to register.
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Frequently Asked Questions

Is this program offered online only?

Yes, this program is exclusively offered online and is self-paced. 

Do I have to log on a certain times on certain days?

These courses are completely self-paced so students may schedule their coursework as they so desire within the allotted access time.

When is registration open?

Students may register anytime except between June 24 and June 30th annually due to the close of the fiscal year for the University.

Is access to a computer required during this program?

This is an exclusively online program and access to a reliable computer is required for the duration of the program. 

How long do students have access to each online course?

Students will have access to the entire package for 180 days from the date of the initial enrollment email. 

After registering, when will students receive additional program details?

Registered students will receive web access information via email from Duke Continuing Studies within five business days from the date of their registration (excluding Duke Holidays). 

Are extensions granted to students who request them?

Sufficient time to complete coursework has been given, and therefore no extensions will be granted.  If a course is not finished and a student wants to re-enroll to complete it, they will have to purchase the course/package again and restart the training from the beginning of the course. 

What are the technical requirements for this program?

See the Requirements section.

How do students earn a certificate of completion from Duke Continuing Studies?

Students who complete all assignments with an average minimum score of 70% within the given time frame and pay tuition in full (upon registration) will receive a certificate of completion from Duke Continuing Studies. The certificate is downloadable, for up to six months, after the course is completed.

Upon completion of one or more courses how do students get verification of their CE credits?

Duke Continuing Studies will issue a certificate of completion when a student completes the course they are enrolled in.  The certificate will state the HRCI credits or SHRM PDCs earned and can be used as proof of completion when submitting paperwork to HRCI or SHRM for recertification. The student, not Duke Continuing Studies, is responsible for submitting CE credits/PDCs to either organization.

Will the Duke Continuing Studies staff assist me in finding a position?

It is incumbent upon the student to seek his/her own employment through their own endeavors. Duke Office of Continuing Studies provides no assistance with job search, career placement and/or internships nor make any claim or warrant this program will result in obtaining a position of a result of completion.

While we can’t guarantee you a position will be obtained, we can assure you that you will receive excellent training.

What is the refund policy for these courses?

There are no refunds given for online courses.
 

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Tuition & Funding Sources

Tuition

$999 for the certificate package. Courses are not offered individually

Duke Employee Discount

  • $50 off the fee of $999

Duke employee pays fee of $949

  • Student must register and pay tuition in full prior to receiving program access
  • Questions:  Contact Program Manager at 919-684-2601

Discount must be requested and applied during the registration process and cannot be applied in addition to any other discount that may be offered. You may be asked to verify your status as a Duke employee.

Group Discount

Do you have a group (Duke or non-Duke entity) interested in training?

Contact the Program Manager for details.

Funding Sources

The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.

Loans

Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.

Duke Continuing Studies courses are non-degree offerings. Therefore, loans (Wells Fargo Graduate loan, Sallie Mae Smart Option Undergraduate loan, etc.) cannot be construed to imply any degree-seeking status.

Duke Continuing Studies (DCS) will not certify (approve) loan amounts greater than the amount of the tuition, regardless of the amount approved by the lending agency. DCS reserves the right to reject any loan which exceeds the tuition amount. DCS will not be responsible for refunding monies in excess of the tuition. Students needing to secure loan funding for books or other items in relation to the program are responsible for making separate loan arrangements with the funding agency. No loan funds will be refunded to the student.

Should a student choose to borrow less than the tuition amount, the balance must be paid prior to the close of the registration period.

Sallie Mae Smart Option Loan

To apply for this private student loan, visit Sallie Mae’s website, and click the I’m ready to apply button. The following application should populate with the pertinent information for Duke Continuing Studies.

  • Under Loan Needs, select Student and then Undergraduate degree.
  • Select Career training school. 
  • Select North Carolina from the drop down menu.
  • Under name of school begin typing DUKE PROFESSIONAL, then select DUKE PROFESSIONAL CERTIFICATES, DURHAM, NC, 00292099 when it populates.
  • Click Continue.
  • Next, You've confirmed that you want a Smart Option Student Loan for DUKE PROFESSIONAL CERTIFICATES will appear.
  • Click Continue.
  • Fill out Basic Information.
  • Fill out Permanent Address section.
  • Fill out School Information.
    • DUKE PROFESSIONAL CERTIFICATES, DURHAM, NC, 00292099 should already have populated for the school.
    • Select Certificate for Degree/Certificate of Study.
    • Select your Specialty or select Other if it is not shown in the options.
    • Select Half Time for Enrollment Status.
    • Select Certificate/Continuing Ed for Grade Level.
    • Enter your Loan period begins and loan period end dates.
    • Enter your Anticipated Graduation / Completion.
    • Enter loan amount. NOTE: This may not exceed the cost of tuition.
    • Estimated financial assistance should be $0.00.
    • Under Loan request, click Use calculated need.
    • Do not check any box in typical school expenses.
  • Follow the remaining loan application prompts.

Wells Fargo Graduate Loan

Please note that Wells Fargo is no longer accepting new applications for their private student loans. However, students with an outstanding balance on a Wells Fargo private student loan may be eligible to be borrowers on a new private loan. See here for details.

Duke Hospital Employees

Duke University Hospital employees may be eligible for support from the Employee Development Initiative (EDI), which helps employees pay for short-term career-related programs, workshops, and seminars. For more information, visit the Employee Development Initiative site or call Duke Hospital Human Resources at (919) 668-2170.

Workforce Investment Act

The WIA provides professional and basic skills training services to those who have been unable to find employment. Please keep in mind that this process can be lengthy, so plan to apply well in advance of the program start date.  For more information on eligibility, the application process, or to find your local Workforce Development Board, visit the NC JobLink Career Center website.

AmeriCorps

AmeriCorps Education Awards are available only for AmeriCorps volunteers and can be used for educational expenses for non-degree courses, such as Continuing Education courses offered by qualified schools. For more information on qualified schools and programs, contact the National Service Trust at 1-800-942-2677, or visit the FAQ page of the AmeriCorps website.

MyCAA

The Military Spouse Career Advancement Accounts (MyCAA) program provides up to $4,000 (over 2 years) of Financial Assistance for military spouses who are pursuing a license, certification, or Associates degree in a portable career field and occupation. For more information, please visit the MyCAA website.

Wire Transfers

Contact our registration office at learnmore@duke.edu for details on how to send wire transfers. Very specific instructions must be followed in order for our office to receive a successful transfer.
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Policies & Procedures

Online Classes

There are no refunds or cancellations for online courses.

Extensions

No extensions will be granted. Students who require additional time to complete the course(s) they registered for will be responsible for re-registering and paying for the course in full for a second time.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”
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