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Course Description

Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. This course, Effective Emails, Memos, and Letters, will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.

This online course should take about four to six hours to complete. Students will have access to the course content for 30 days from the time of registration.

After completing this course, students should be able to:

  • Recognize when it's appropriate to use an email, a memo, or a letter
  • Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
  • Consider primary and secondary uses for the email, memo, or letter
  • Explain how to facilitate both primary and secondary uses
  • Create a sample email, memo, and letter employing best practices
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Enroll Now - Select a section to enroll in

Section Title
Effective Emails, Memos, and Letters
Delivery Options
Online  
Course Fees
Tuition non-credit $145.00
Section Notes

Please note that the program schedule dates printed on your receipt are incorrect. The dates printed are for accounting purposes and reflect our fiscal year. Your course begins when you receive the program access email from Duke Continuing Studies and ends 30 days later. These dates will be printed in your access email. Please note that the portal in which you enrolled through Duke Continuing Studies is NOT the same portal for the online program. There is a separate log in issued for the program portal.

Within 5 business days after enrollment, you will receive the access email which will contain the URL for the program portal, your username, and a temporary password.  Please note that this email occasionally gets caught in the spam or junk filter / folder, so please keep a lookout for it there. Receipt of that email (i.e., when it appears either in your inbox OR spam/junk folder) begins the time period for your course access.  Your deadline date is noted in bold in the access email. Please note that we do not offer extensions for this program.