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Course Description

Do you know how to get the health care you need and deserve or how to keep someone safe in an acute care setting? Learn strategies to become a better health care consumer in a system that shows no signs of getting any easier to deal with. Whether we are advocating for ourselves as consumers or for a loved one as a patient, we may need to navigate different health care environments, such as medical offices, hospitals, rehabilitation centers, or skilled nursing centers. We’ll discuss the roles and motivations of settings, providers, and consumers. And we’ll explore how to get the information needed to make informed decisions, when and how to question or appeal, and what can be done about medical billing disputes. Prepare yourself by becoming a savvy consumer, keeping yourself and others informed and safe. • Lecture (plus questions); Facilitated discussion; Viewing videos.
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