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Inclusive Leaders

The Inclusive Leaders course is designed for mid-level managers, HR professionals, leaders, directors, and leaders of leaders who want to enhance their ability to recruit, retain, engage, and develop an exemplary diverse workforce. This course is intended to expand the landscape around diversity, equity, and inclusion exploring a variety of dimensions in which leaders need to be inclusive. As our global markets, workforce, and customers become increasingly diverse, inclusive leadership is emerging as an essential capability. Organizations of all sizes and across all industries need inclusive leaders.

Course Objectives

  • Apply Situational Leadership concepts to increase leadership agility.
  • Foster connection and collaboration within a multi-generational, multi-cultural workforce.
  • Leverage cognitive diversity to drive innovation.
  • Build an inclusive team culture that embraces the seismic shift in how, when, and where we work.
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Curriculum & Course Details

Program Structure

  • Pre-Program Assessment
  • Five Virtual Learning Sessions
  • Two Self-Paced “Bridge” Learning Assignments
  • One Individual 1-1 Coaching “Launch” Session
Pre-Course Work

Pre-Program Assessment

  • Before the program start, participants will take the Ken Blanchard Leader Behavior Analysis II® (LBAII®) assessment, followed by a one-on-one debrief with a CEG facilitator. This assessment tool is designed to provide managers with a measure of their leadership style flexibility and effectiveness.

Program Topics and Activities

Learning Session 1: Building Leadership Agility with SLII® Concepts (instructor-led virtual session, 3 hours)

  • Over-Supervision Versus Under-Supervision
  • “Just Right” Leadership
  • Three Skills of SLII
  • Goal Setting
  • Diagnosing
  • Matching
  • Rescripting Leadership Style Conversations
  • Role-Play and Practice
Bridge Work

Self-Paced Assignment (30 minutes)

Learning Session 2: Embracing Diversity, Equity, and Inclusion (instructor-led virtual session, 3 hours)

  • Unconscious Bias: An Overview
  • The DEI Business Case
  • Exploring Dimensions of Diversity
  • Unpacking Stereotypes
  • Building Ally Skills
  • Creating a Culture of Inclusion

Learning Session 3: 5G Connection: Helping a Multi-Generational Workforce Thrive (instructor-led virtual session, 3 hours)

  • The Five Generations
  • Dispelling Myths and Misconceptions
  • Life Stage and “Work Personality”
  • Work Policies and Organizational Culture
  • Collaboration and Teaming
  • Succession Planning
Bridge Work

Self-Paced Assignment (30 minutes)

Learning Session 4: Leveraging Cognitive Diversity to Drive Innovation (instructor-led virtual session, 3 hours)

  • The Value of Cognitive Diversity
  • Insights from Neuroscience
  • Creative Problem Solving and Innovation
  • Brainstorming and Brain “Swarming”
  • Productive Conflict and Pivotal Conversations

Learning Session 5: Enhancing Your Intercultural Competence (instructor-led virtual session, 3 hours)

  • Models for Understanding Culture
  • Hofstede’s Cultural Dimensions Theory
  • Meyer’s Culture Map
  • Scenario Role-Plays
  • Communication Pitfalls and Bright Spots
One-on-One Laser Coaching

One-on-one laser coaching launch session (30 minutes)


There are no courses open for enrollment at this time.

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  • Fluency in English (including reading and writing)
  • Understanding that curriculum is based upon US laws and/or practices
  • Registration complete
  • Tuition paid in full or loan tuition amount certified and received prior to program start
  • Computer literacy and comfortable with “live” (virtual) online learning
  • Have an email account and regular access to the internet and a computer, with both microphone and camera abilities. Students must have the means to both hear and speak to the instructor and other students during class time.

Admission is discretionary. CEG/Duke University Management Training programs require students be at least 18 years of age and meet minimum suitability standards. Students are not matriculated Duke University students and university student privileges do not apply to CEG/Duke University Management Training programs students. CEG/Duke University Management Training programs reserve the exclusive right, at their sole and absolute discretion, to withhold registration or require withdrawal from the program of any student or applicant.

Certificate requirements

After completing the certificate program, fulfilling the course requirements and passing post-course exams, participants receive a grade status and certificate of completion jointly issued by CEG/Duke University Management Training Programs.

Requests for transcripts should be directed to CEG at

1.800.288.7246 (US only) 

Certificates are of non-credit status and therefore do not apply toward a degree.

Technical requirements

Students intending to enroll in the program must have:

Computer (IBM Compatible PC or Apple Macintosh) with both microphone and camera capabilities. Students must have the means to both hear and speak to the instructor and other students during class time.

  • Internet Access
  • Internet Browser (Google Chrome is preferred)
  • E-mail (personal versus a company email to avoid firewall issues)
  • Adobe Acrobat Reader
  • Microsoft Office Word or other word processing software
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Schedule & Registration


Course meets 9:00 am - 12:00 pm Tuesdays and Thursdays*

Dates: September 21st, 23rd, 28th, 30th, and October 5th, 2021

*Exception: first session meets on Tuesday, September 21, 2021 from 9:00 am - 1:00 pm EST


  1. Register Online using a credit card with our secure, real-time registration system. Add the course to your shopping cart and follow the instructions for checking out.
  2. Register by Phone at 919-684-6259 during our business hours (Monday through Friday, 8:00am to 5:00pm EST) to register.
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Tuition & Funding Sources



Duke Employee Discount

  • $100 off the fee of $2195*
    • Duke employee pays fee of $2095
  • Student must register and pay tuition in full prior to the program start date in order to reserve space in the program for that term.

*Discount must be requested and applied by our registration team and cannot be applied in addition to any other discount that may be offered. Contact for assistance. You may be asked to verify your status as a Duke employee.

Group Discount

Do you have a group (Duke or non-Duke entity) interested in training? Contact Dee Holland (

Company Pay

Many companies will reimburse employees for educational expenses. Contact your manager or HR department for more information.

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Policies & Procedures

Notice of cancellation, (which occurs prior to the beginning of a program or course) and withdrawal, (which occurs after the beginning of a program or course) should be conveyed via email to the organization which processed the registration initially: Corporate Education Group (CEG) or Duke Continuing Studies (DCS). This notification email should include the first and last name used to register for the course/program, the title of the course/program, start date and the reason for cancelling or withdrawing.

Refunds, if applicable, are issued by the organization which originally processed the registration, paid only to the recipient who originally purchased the course/program and credited to the original source of payment.

For Instructor-led classroom-based or Virtual programs:

Refunds for cancellations or withdrawals from instructor-led classroom-based or virtual programs will be made to REGISTRANT on a per course basis in accordance with the following refund schedule:

  • If REGISTRANT cancels more than 14 calendar days prior to the Start Date, all monies will be refunded.
  • If REGISTRANT cancels between 14 and 7 calendar days prior to the Start Date, 25% of the course cost will be retained.
  • If REGISTRANT cancels less than 7 calendar days prior to the Start Date, an amount equal to 50% of the course cost will be retained.
  • If REGISTRANT withdraws after their Start Date, but prior to the midpoint of the program’s scheduled hours, an amount equal to 75% of the course cost will be retained.
  • If REGISTRANT withdraws at or after the midpoint of the program’s scheduled hours, 100% of the course cost will be retained.

Notwithstanding the foregoing refund schedules, if REGISTRANT cancels this Registration Agreement within three (3) business days of its execution, exclusive of Saturday, Sunday, and holidays, he or she will receive a full refund of all monies paid, provided such cancellation occurs prior to the Start Date. Refunds will be made within 30 days after it is determined that a registrant has cancelled or withdrawn.

If REGISTRANT cancels or withdraws as a result of being called into active duty in a military service of the United States, he or she will receive a refund of any tuition and refundable fees for the course in which REGISTRANT is enrolled at the time of withdrawal. No refund will be given for any course REGISTRANT has completed.

Cancellation of a course/program by either CEG or DCS entitles the student to a full refund.

For questions, or to send a written notification of cancellation or withdrawal:

Duke Continuing Studies

1-800-288-7246 (US only)/ +1-978-649-8200

Course is Filled / Waiting List

If a course is already filled, a waiting list is usually available instead. If you are interested in placing your name on the waiting list, follow the checkout instructions to do so. If a space becomes available, a registration staff member will call you and ask if you are still interested. If you are interested, registration staff can take your payment information over the phone and complete your registration at that time.

If We Cancel a Course

Sometimes we have to cancel a course that does not meet minimum enrollment, or due to unforeseen events. If that happens, you will receive a full or pro-rated refund. Duke Continuing Studies reserves the right to substitute instructors or change the day a course meets.

Tax Deductions

Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:

Instructions for Forms 1098-E and 1098-T published by the Department of the Treasury, Internal Revenue Service, states “You do not have to file Form 1098-T or furnish a statement for: Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program…”

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