Salesforce Administrator Certification Prep is an immersive virtual learning program designed to equip students with the essential technical and professional skills to compete in the growing Salesforce ecosystem. This 7-week program, with virtual classroom and self-paced components, prepares learners to take the Salesforce Administrator Exam by providing a rich learning experience that is led by expert practitioners and industry veterans. Learners will not only gain technical skills through hands-on, real-world lab sessions, they will also learn career-building skills to succeed in the business world.
Duke partners with Camp4, a Salesforce Authorized Training Provider, to provide this program.
Successful participants will receive a Duke professional certificate of completion in addition to the preparation to take the Salesforce Administrator Exam.
If you are interested in enrolling and would like a preview of the course content, please fill out this form, and an access link will be sent to you within 24 hours of submission.
SalesForce Administrator Certification Prep provides industry-relevant curriculum through both lectures and real-world lab sessions under the guidance of expert practitioners. Class meetings are held on Monday and Wednesday evenings for the first 7 weeks, and on Tuesday and Thursday the final week. During class, the instructor reinforces curriculum and provides an overview of the hands-on exercises that students will work on in teams with the instructor providing support. Outside of class, students are working on their own but have access to experts through a Slack channel.
Learners are provided with more than technical knowledge, however. They are also given professional development through professional skills assignments and networking opportunities.
The culminating event of the Program is the Capstone Presentation. During this facilitated session, students will showcase the Salesforce solutions they have developed throughout their hands-on labs. This presentation simulates how clients and teams interact to deliver digital transformation projects, providing a valuable and practical experience.
Upon course completion, the learner will be able to:
Instructor Bio: I began my career as an Accidental Admin, initially navigating the platform through a combination of Google searches, YouTube tutorials, and a lot of trial and error. Despite the steep learning curve, this experience sparked a deep passion for Salesforce and a strong commitment to enablement. Over the years, I've had the chance to do a bit of everything in the Salesforce world. I've worked for both big and small consulting firms, helped internal teams with their system strategies, and ran Commerce Cloud Partner Field Enablement efforts at Salesforce.
At Camp4, my goal is to create learning experiences that help individuals become skilled practitioners on the platform, emphasizing practical skills rather than just aiming for certifications.
Beyond Salesforce, I love backpacking, trying new restaurants, hanging out with my family and golfing.
We recommend that students review resources on basic spreadsheet usage and be comfortable using a web browser.
Because in-class team projects are a crucial part of this program, attendance is extremely important. Students must complete all course content, including labs. Students must also pass all quizzes, lab work, and the Capstone Project with an 80% or better.
This program is 100% online, so students must have dependable access to a computer with internet and must have a program that allows them to manipulate data in spreadsheets such as Excel, Google Sheets, Numbers, etc. We recommend Chrome as the best browser to use, but Safari is also acceptable.
This program is offered Monday and Wednesday evenings, March 3 through April 16, and then Tuesday and Thursday, April 22 and 24.
Each week, the learner will engage with the curriculum online through video lectures, assignments, and labs. Two nights a week, the class will meet with the instructor via Zoom where there will be activities to reinforce learning and the opportunity to ask the instructor questions. Attendance at these sessions is required. In addition to class times, learners should plan to spend 6-8 hours a week on self-paced learning and labs.
Registration must be completed by the due date stated above. Registrants will receive an email within 3 business days with next steps.
Discount must be requested and applied during the registration process and cannot be applied in addition to any other discount that may be offered. You may be asked to verify your status as a Duke employee.
Discount must be requested and applied during the registration process and cannot be applied in addition to any other discount that may be offered. You may be asked to verify your status as a Duke alumni.
Do you have a group (Duke or non-Duke entity) interested in training? Contact the Program Manager for details.
No loans can be construed to imply any degree-seeking status for students of Duke Continuing studies. Duke Continuing Studies courses are non-credit.
Duke Continuing Studies (DCS) will not certify (approve) loan amounts greater than the amount of the tuition regardless of the amount approved by the lending agency. DCS reserves the right to reject any loan which exceeds the tuition amount. DCS will not be responsible for refunding monies in excess of the tuition. Students needing to secure loan funding for books or other items in relation to the program are responsible for making separate loan arrangements with the funding agency. No loan funds will be refunded to the student.
Should a student choose to borrow less than the tuition amount, the balance must be paid prior to the close of the registration period.
Our Professional Certificate programs are non-credit (not degree applicable); therefore, they are NOT eligible for federal education loans. DO NOT SUBMIT FAFSA FORMS for these programs. Some of our programs may offer payment plans. Please see individual program web pages for those details.
The funding options listed below may not be applicable to all programs at this time. Please contact the organization offering the funding to see if you qualify and if the funds can be used for the program in which you are interested.
Please note that Wells Fargo is no longer accepting new applications for their private student loans. However, students with an outstanding balance on a Wells Fargo private student loan may be eligible to be borrowers on a new private loan. See here for details.
To apply for this private student loan, visit Sallie Mae’s website, and click the I’m ready to apply button. The following application should populate with the pertinent information for Duke Continuing Studies.
Duke University Hospital employees may be eligible for support from the Employee Development Initiative (EDI), which helps employees pay for short-term career-related programs, workshops, and seminars. For more information, visit the Employee Development Initiative site or call Duke Hospital Human Resources at (919) 668-2170.
AmeriCorps Education Awards are available only for AmeriCorps volunteers and can be used for educational expenses for non-degree courses, such as Continuing Education courses offered by qualified schools. For more information on qualified schools and programs, contact the National Service Trust at 1-800-942-2677, or visit the FAQ page of the AmeriCorps website.
Contact our registration office at learnmore@duke.edu for details on how to send wire transfers. Very specific instructions must be followed in order for our office to receive a successful transfer.
Salesforce Administrator Certification Prep provides the necessary training to prepare the learner to take the Salesforce Administrator certification exam. However, while this program is excellent preparation, we cannot guarantee that all learners will pass the exam on the first attempt.
Please note that Duke University has no affiliation with Salesforce and does not proctor the Administrator Exam.
Learners interested in finding out more information about the Salesforce Administrator Certification or who want to schedule the exam should go here.
Does Duke faculty serve as instructors/mentors/subject matter experts in the program?
For programs that include such features (not all do), we use individuals who practice, and in many cases are certified, in the subject matter area being taught to enrich the professional working adult learning experience.
What do students do if there are technical issues while completing the course?
Students should contact the Duke Program Manager via email to troubleshoot technical issues. Students can expect a response within three business days.
Will these courses count for credits or degrees?
No. These courses are not applicable to a degree.
After registering, when will students receive additional program details?
Within three business days of enrollment (excluding Duke holidays), students will receive a welcome email with additional information about the programs.
What is the refund policy for these courses?
To receive a refund minus a $100 processing fee, we must receive your written cancellation request at least two weeks before the course begins. Include your name, address, phone number, and course to be dropped. You must inform us via email to learnmore@duke.edu. We are not able to accept cancellation requests sent via mail or fax.
Refund and Change Requests must be in writing. To receive a refund, minus a processing fee for each course cancelled, we must receive your written cancellation request at least two weeks prior to the start of the program or course. Processing fees are:
To submit a cancellation request:
Email: learnmore@duke.edu
Include your name, address, phone number, and course title to be dropped. Refunds will be made in the manner you paid us. Should books have already been ordered at time of cancellation notice (per verification from program manager) the cost of the books will be deducted from the refunded tuition.
Sometimes we have to cancel a course that does not meet minimum enrollment, or due to unforeseen events. If that happens, you will receive a full or pro-rated refund. Duke Continuing Studies reserves the right to substitute instructors or change the day a course meets.
If a course is already filled, a waiting list is usually available instead. If you are interested in placing your name on the waiting list, follow the checkout instructions to do so. If a space becomes available, a registration staff member will contact you and ask if you are still interested. If you are interested, registration staff can assist you.
No extensions will be granted. Students who require additional time to complete the course(s) they registered for will be responsible for re-registering and paying for the course in full for a second time.
Duke Continuing Studies is committed to the principle of equal access for learners with disabilities in compliance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, and the Web Content Accessibility Guidelines (WCAG) of the World Wide Web Consortium Web Accessibility Initiative (W3C WAI).
Course fees and expenses are sometimes tax deductible. Please consult an accountant concerning this matter. Non-credit programs at Duke Continuing Studies do not generate 1098-T forms, in accordance with the following IRS guideline:
